+52 755 100 5705 Español

Reservation & Cancellation Policies

Reservation Policies

To reserve any of our services available on the website, we require a deposit of 25% of the total amount. You can make the payment through an interbank transfer.

Cancellation Policy

Cancellation 48 hours or more in advance. Full refund.
Cancellation less than 48 hours in advance. No refund will be provided.

Acceptance of an excursion by the client implies agreement with our terms and conditions, including our cancellation policies. We reserve the right to cancel, shorten, or modify an excursion due to circumstances beyond our control, such as adverse weather conditions. In such cases, a partial or full refund will be issued.

Please note that some excursions may involve potentially risky activities. Participants assume all associated risks. We are not liable for any losses, physical or emotional harm, property damage, or other issues arising from factors beyond our control. However, we accept responsibility for any negligence on our part or the part of the tour provider.

We hope this information is helpful. If you have any further questions or require additional assistance, please feel free to ask.